Cancellation & Refund Policy

1. Policy Overview

At SyncBatch, we strive to offer a seamless contact synchronization service. Because our platform operates on a prepaid credit system, this policy outlines the terms under which cancellations and refunds may be issued.

2. Refund Eligibility

We issue refunds under the following specific circumstances:

• Duplicate Transactions: If you are charged multiple times for a single order due to a network glitch or payment gateway delay, the duplicate amount will be refunded in full.
• Technical Failure: If our platform experiences a severe, prolonged system error that prevents you from syncing your contacts and we are unable to resolve it within 48 hours, you are eligible for a refund of your unused credits.

3. Non-Refundable Items

4. How to Request a Refund

To request a refund, please email our support team at info@inovuslabs.org with the following details:

• Your registered SyncBatch account email address.
• Razorpay Payment ID (e.g. pay_StSVPSdJTdJR2L).
• A description of the issue or reason for the refund request.

Approved refunds are processed automatically and credited back to your original payment method (bank account, card, or UPI) within 5 to 7 business days.

5. Cancellations & Account Deletion

Since SyncBatch operates on prepaid packs and does not charge recurring subscription fees, there are no active monthly/yearly subscriptions to cancel. You can delete your account at any time via the dashboard. Please note that deleting your account will permanently forfeit any remaining unused credit balance, and forfeited credits are non-refundable.